How Medical Defense Society Cut Payroll Time by 90% with Employment Hero
At a glance
Company
Medical Defense Society
Location
England
Employees
10
Explore this case study if:
- You run a business but HR & payroll related activities get in the way
- You don’t have a specific HR individual within the business so you need to be flexible and complete HR-related tasks
- You need an automated system that looks after itself to free up time
When you’re a CEO, every hour matters. Leading a business means your days are spent juggling a mixture of board meetings, budgets and business development. But on top of this all, most CEOs find themselves facing an overgrowing pile of HR admin that isn’t going to magically disappear.
The reality is, every hour spent chasing contracts or managing payroll is an hour taken away from driving the business forward. That’s the position the CEO of a London-based membership organisation for GPs found himself in.
Payroll admin dominates the diary
Rohan Simon built his business, Medical Defense Society, in 2017 with the mission of ensuring that doctors receive the legal and professional support they need. With a streamlined organisation, Rohan found himself spending five to six hours every month on payroll alone. Juggling multiple systems over the years, he was frustrated by software that required constant manual intervention. He knew he needed a system that let him get back to doing what he loved most: running the business. With this in mind, he began searching for a new employment system.
The payroll system that “just works”
Medical Defense Society needed a platform that was truly automated, without the need for workarounds or manual fixes. Unlike previous systems, Employment Hero integrated seamlessly with his tech stack, making payroll almost effortless.
“What won me over was that Employment Hero was the first software where everything just worked. I needed something that could sync with my accounting, my pension provider and HMRC—without me having to fix things manually. Employment Hero’s software was the only one that did that.”
The impact was immediate. Payroll processing time dropped from over five hours to just 20 minutes. Now, Rohan only needs to review the payroll, download the BACS file, and approve payments. Everything else happens automatically. Yes, really.
90% less time on payroll—more time to run the business
Rohan was no longer losing hours from driving strategy and growing the business. By using Employment Hero, payroll runs smoothly in the background, allowing Rohan to focus on leading Medical Defense Society, supporting members, and expanding operations.
“Previously, there were months where I fell short on payroll deadlines, which I hated because employees should always get paid on time. Now, everything is automated. I only need to download the banking file, and that’s it. It’s a game changer.”
Compliance without the admin overload
Beyond payroll, Employment Hero has simplified compliance for Medical Defense Society. Right to Work documentation, salary history tracking, and policy management are all stored in one place and ready when needed, but requiring minimal ongoing input.
“Employment Hero allows us to keep all our salary increases and history in one place. That’s something that’s really important which was missing from a lot of other software.”
The future: Scaling without the headaches
Medical Defense Society’s potential for international expansion means the platform’s broader HR tools such as recruitment and onboarding are readily available. Rohan is only just scratching the surface with Employment Hero’s capabilities.
“I’ll definitely be sticking with Employment Hero long-term, and as we grow, I’ll continue to look into more of the platform’s features. This will be especially important when we expand internationally.”
HR and Payroll-related activities are no longer a time drain, and Rohan can focus on what matters most, running Medical Defense Society.
Employment, simplified. Leadership, prioritised.
Employment Hero has transformed employment at Medical Defense Society, reducing admin by 90% and eliminating unnecessary manual work. Features like leave management, policies, and centralised records have already made life easier, and will scale naturally as the business grows.
“The icing on the cake is your user-friendly, self-serve product means that employees can do things themselves such as request leave. I don’t have to be the middle person for every little request, which is brilliant.”
For business leaders who can’t afford to be bogged down by admin, this is exactly how it should be.
The world’s first Employment Operating System from Employment Hero
Employment Hero’s Employment OS is more than just a platform–we’ve taken the traditional isolated aspects of employment and integrated them into a seamless, human and AI-powered solution that empowers employers, employees and job seekers alike. Find and hire top talent with SmartMatch, seamlessly onboard new hires, automate complex payroll, drive employee engagement and more.
See what you could do with the world’s first Employment OS.
One system. Everything employment.
